- Please inform us your size after you place order.
- Please be sure your address,name and phone number is correct
- All prices are FOB.We will not pay any taxes for the custom,when we send it to you ,we will declare low value for you as we usually do.We do this to avoid and reduce custom tax for you.
- We can provide customized paint and decal,But it needs extra cost,If you need,please contact us
- Please check the parcel before signing.If it is damaged,please refuse to sign it.Otherwise ,we are not responsible for it once you sign it.
- If you are satisfied with our service, please leave positive feedback– five stars.If you are not satisfied with the items, please contact us before you leave the negative feedback, we will always try our best to solve the problem and we appreciate your positive feedback.
- We are professional manufacturer of carbon bike frames,wheels and other bike parts,and we are seller on alibaba more than 7years.
- We devote ourself to supply excellent products with an reasonable price,also we guarantee our quality.We insist Quality is first.
- Customers care is our top priority,we will offer best shipment and after sale services to you.Our goal is to provide you 100% satisfaction.
- Our principle is:Quality is first,Customer care second
Most of items are shipped by EMS.
Delivery time depends on destination and other factors,Most takes about 5-12days.
1)For clients buying multiple items,If you buy Frames and wheels,and buy small parts such as handle bar ,stem,saddle etc.,If your small items(less than 5units),it is free shipping for the small parts.You just pay the main shipping cost of frames and wheels.
2)If you buy small parts more than 5units,we will give you discount shipping.
1)You can return the products within 14days after you receive it for any reasons.
a.A 10% restocking fee is assessed for any products returned in “used” condition.
b.Buyer is responsible for shipping costs both ways.
2)If there is a quality problem with the products,please contact us,we will solve it as soon as we get your email.If it is quality problem,when we receive your return,we will repair or exchange it for you.
We offer you our high quality and customer-tested products.We have a quality assurance date which is Frame 2 year & Wheel set 1 year .Under normal riding ,if there is any damage not caused by human factors,products can be replaced from us.
Details about warranty period :
Step1 : Send email telling the problem about products .
Step2: Taking photos or video to us show the problem .
Step3: We analysis the problem base on the pictures or video .
Step4:Confirm the problem ,give solving plan .
Products return back to ICAN and ICAN factory finish test :
>It is products’ quality problem ,ICAN SPORTS pay all fees .
>Confirm it is because human caused , customer need pay all fees .
This warranty does not cover:
* Normal wear and tear, any damage caused by accident, misuse, neglect, abuse, or stunt riding (veld bashing, riding down stairs, or similar activities).
* Improper assembly or improper maintenance is not covered by warranty
1.Feel free to contact us any time,to clinck’service center’.Or contact us 24hours a day.
2.Call us 8:30am to 6:00pm(China time) at +86-15920011076.
3.We apology for the late reply during the holidays.